Return Policy for Shop India

Last updated: October 3, 2025

At Shop India, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy.

1. Eligibility for Returns & Exchanges

• Return request must be initiated within 7 days of delivery.
• Item must be unused, unwashed, and in original condition.
• Must be in original packaging with all tags and accessories intact.
• Sale items may have different return conditions.
• Intimate apparel, customized, or perishable items may be non-returnable.

2. How to Initiate a Return

1. Log in and go to "Order History".
2. Select the order and click "Return/Exchange".
3. Follow on-screen instructions to submit your request.
4. Guest checkouts: contact customer service with your order number.
5. Our team will provide return instructions and shipping address.

3. Return Shipping

• If return is due to our error (wrong/defective item), we cover shipping costs.
• If return is due to change of mind, customer bears shipping costs.
• Use a trackable shipping service — we are not responsible for lost returns.

4. Refunds

• Refunds processed within 7-10 business days after inspection.
• Refund applied to original payment method.
• Shipping charges are non-refundable unless return is due to our error.

5. Exchanges

Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.

6. Damaged or Defective Items

Contact us within 24-48 hours of delivery with photos. We will arrange a replacement or full refund including return shipping.

7. Cancellations

Orders can be cancelled free of charge within 24 hours of purchase if not yet shipped.

8. Contact Us

For questions about our Return Policy, please contact us.